What does RSA cover?
The Responsible Serving of Alcohol Programme (RSA) aims to provide participants with the knowledge, awareness and confidence to handle difficult situations surrounding the service of alcohol and most importantly to deal with customers in a safe and lawful manner.
Who Should Attend?
Everyone in the alcohol service industry;
Owners/ License Holders
Managers
Bartenders
Floor Staff
Restaurant Service Staff
Off-licence Sales Staff
Security Staff
Course Content:
Intoxicating Liquor Act 2003
Prevention of alcohol sales to under 18s/ Age Card
Refusal to serve alcohol to intoxicated customers
Handling difficult people & situations
Staying in Control - Developing a House Policy
Facts about alcohol and its effects on the body
Your Responsibilities – Techniques on Monitoring your Bar Area
Cooperation with the authorities, especially the Gardai
Course duration:
4 hours
Workshop Cost
Cost per participant is €55.00